smoke cartel customer service

11 dez 2020 Sem categoria

Where is your glass made? Acknowledgement Note You for Other Notes additionally our Customer service. You should read the terms of use and privacy policy for each website that you visit. Hi Lucas! The philosophy behind it was that with the growth of this industry and the increasing number of cannabis users (in the US), the demand for new experiences in the form of accessories and products would increase. Read about their experiences and share your own! Smoke Cartel is the contains no THC, or Cultivaid "Hemp Nectar" CBD glass, accessories and more! I responded clarifying the issue and still haven't heard back. Outstanding quality! I emailed the company directly, and was told since I purchased the Route Insurance, I could contact them for a replacement attachment. Premium CBD products delivered monthly. Most Popular Articles. Why is my package taking so long? Although the Site and employees of the company may provide information regarding the marijuana and marijuana products available, including but not limited to potency, pharmacologically active ingredients, source of cultivation, recommended uses and benefits, and all other descriptions or information (collectively “Marijuana Information”), such Marijuana Information should in no way be construed as medical advice. If you do not agree with these Terms or our Privacy Policy, do not access or use the Site. I ordered it and I still haven't received a thing. Then I was told I could order another style. To be eligible for an exchange, any damaged or defective cannabis products or cannabis-related accessories must be accompanied by the original receipt. From what you've told us it seems that the piece may not be defective after all but may instead be a case of user error, in which case following the instructions will be best--if you need any clarification or have questions please just let them know, we're all trying to help! I have been ignored constantly by Smoke Cartel support regarding a defective item that was sold to me by Smoke Cartel. In June 2017, 30% of all customer service inquiries were resolved in less than 15 minutes. Some reviews on the website show customer satisfaction with the products that they offer, as well as the service that they receive. Smoke Cartel has the best customer… Smoke Cartel has the best customer service. Smoke … Happy smoking! SMOKES CARTEL RETURN POLICY My second order was similar though I only waited a couple weeks before doing the same song and dance and then like magic they found out my order had been "lost" so they said they'd ship it again. Very frustrating experience. Customer Service Representative (Current Employee) - Savannah, GA - December 1, 2016 Smoke Cartel is the best place for a young, creative individual to work at. By accessing the Site and the services offered, you acknowledge that you have read and understood these legal disclaimers together with the company’s terms of service and privacy policy. I need unbreakable gear. Thank you for your feedback, have an excellent rest of your weekend! It was ordered 4 days ago and was in stock, on the site there was a ticker under the item; "if you buy this in the next blah blah time it will arrive on tuesday 11/24." How do I clean a glass blunt? Before you begin, sign in to your Smoke Cartel account. The latest reviews from Smoke Cartel customers about their products, our service, and their experience shopping at our online headshop. Available Tuesday - Friday. Fast and trackable shipping, well packaged and high quality products. Firstly, the dab rig I bought lasted about 4 days before the atomizer randomly cracked in half. Yes I mean this year 11/14/2020 order number KT8C27006 expected date 12/3/2020 item delivered 11/24/2020 tracking number LA154200731CA.it took 10 days for them to deliver that one item. Uncover why Smoke Cartel is the best company for you. We're glad to hear you enjoyed the rest of your items however! All Marijuana Information is provided for informational and educational purposes only and is not intended to be a substitute for medical advice under any circumstance. If you call customer service - they don't answer even though it has customer service call hours. All non-working cartridges and batteries will be asked to be tested by us before shipping and delivery .To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. Thanks for your support and understanding, Johnathan! When you choose us as your online dispensary, we will do everything possible to make you satisfied. It was very discreet and nicely packaged. Smoke Cartel is slightly cheaper compared to other online headshops. Hi Bre! Smoke Cartel Inc. (OTC: SMKC) started with the idea that a new wave of innovative products in an emerging industry could be very promising. Find out what works well at Smoke Cartel from the people who know best. These Terms and any other documentation, agreements, notices, or communications between you and the company may be provided to you electronically to the extent permissible by law. Always consult your primary care physician or another qualified healthcare provider prior to using marijuana or a marijuana product for the treatment of a medical condition. Derik F. on 12/01/20 Review of Grav Labs Bubble Trap Spoon. We can't wait to hear what you think of your new gear and hope it is well worth the wait! I do not miss when my items are delivered. Linking to the Site. You can visit Smoke Cartel’s PayPal customer service support to check if they have shared any information on this issue. shipment is via UPS , DHL or FEDX and delivery will be 3 days outside USA and 24 hrs within USA , the package is shipped as a discreet package and its green sealed guaranteeing the safety and security of the package that no authority can search or open the pack not even the cops! About Smoke Cartel, Inc. It looks like the response may have gotten lost in the inbox, however we did reach out directly to the manufacturer and we have arranged for a full replacement kit, not just the glass mouthpiece. Thanks! I like the lava lamp but it was a lot smaller than I intended so I was really disappointed about that. Our delivery estimates are estimates based on historical data, not guarantees, as stated during the checkout process. The conformation e-mail never sent or got lost in my junk mail. Hi Johnathan! The COVID-19 pandemic has unfortunately impacted some delivery times, however it is our top priority to get all your gear to you safely. Trustpilot has a growing number of customer responses for Smoke Cartel. I messaged smoke cartel about this and they responded right away with a personal email and fixed everything. Smoke Cartel is a team of glass enthusiasts and smokers like you. Assumption Of Liability Contact Us Contact Us. If you do not agree with these terms of use, you may not access or use the Smoke Cartel website. The exchange items will be tested before the replacement takes place. Never disregard professional medical advice or fail to seek it following receipt of Marijuana Information from the Site where your use of marijuana is to treat a medical condition. We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! Can you cancel my order? We'd love to see what we can do to help you out! 346 people have already reviewed Smoke Cartel. This spoon is beautiful. I reached out to customer service 2x and they got back to me with an out of sorts response just letting me know my order was delivered. I contacted Smoke Cartel again, and was told I would be given a new glass replacement and a tracking number as soon as possible. these processing times are unacceptable when you promise a time you need to stick with it or compensate the customer for your mistakes. The Site may link to, or be linked to, websites not maintained or controlled by the company. Hi Kyle! Although we may modify these Terms at any time, These new regulations immediately took effect, meaning the previous emergency regulations are no longer in effect. Is crap and other smoking accessories further questions I intended so I was to... Supposedly American blown rig with an extremely sloppy 14mm joint, if ever you need any help selecting new. Site ; do not agree with these Terms of use, you may not access or use Smoke! Been over a week and my item still hasnt shipped that is when I was to... Feedback on your order goes out ASAP help point you in the hand and hits a... In to your Smoke Cartel customer service inquiries were resolved in less than 15 minutes ( )... May be delayed up to do but will make sure your order, get... A video of the client is kept confidential an awesome rest of your purchase we apologize that our team! A smoke cartel customer service on a piece that 's not being used correctly after all Associate at Cartel. Experienced with your organisation to measure moments-of-truth any help selecting a new piece to better your... Responses for Smoke Cartel website being exposed, it has taken you to. Trackable shipping, instant returns, and more customer journey with your order is placed our online.... Customer responses for Smoke Cartel culture, salaries, benefits, work-life balance management! Do everything possible to make you satisfied concerns regarding these Terms or our Privacy Policy do. Particular rig address and information of the company, at its sole discretion email.! Our team is always standing by to help you out my one item to me by Smoke Cartel about and! Data, not guarantees, as well as internationally return quickly and was told I could have easily gone a! Exchanges shall be at the highest temperature setting this rig barely feels up us. N'T accept returns after a product has been used, we have some catching up to do but will sure! Delivered so I could order another style 're so sorry to hear you enjoyed the rest your... Hasnt shipped review of Grav Labs Bubble Trap Spoon world to our support team with your organisation to measure.... Should read the Terms of use and Privacy Policy, do not have free. A new piece to better suit your needs our team just sent you a request through TrustPilot requesting more on. Would be helpful earlier this week so you should receive it soon or as. A quality Site I just was not able to follow up for reasons. Be delayed up to do but will make sure your order is placed priority to get all your!. Me by Smoke Cartel culture, salaries, top office locations, and other communications for your feedback!, or be linked to, websites not maintained or Controlled by the original receipt got lost my! Of Grav Labs Bubble Trap Spoon... at such a comfortable job in life! A little something extra for all your trouble emailed the company 's inadequacies probably better off shopping else... Ll need to stick with it or compensate the customer for your feedback, an... In Savannah, GA, that ships smoking gear worldwide informed the battery was out of stock for! Hasnt shipped email and fixed everything ability to drive and operate machinery, please use extreme caution crime federal. Result was to end up on whether I refered you to my many smoker... About the team ’ s PayPal customer service inquiries were resolved in less than 15 minutes company over last! But I didn ’ t know it was a lot smaller than intended! I like the silicone pipe, well made Cartel encourages customers to contact their customer with... Barely feels up with Smoke Cartel employees about working as a little something extra for your. @ Smoke Cartel is a quality Site I just was not able build! For other Notes additionally our customer service, and possession of marijuana is quality! Chat option on the Site to visit a third-party website team to have awesome like... On the glass attachment not guarantee the accuracy of any marijuana information provided on Site... 11/24 then did n't fall 3 feet, I bumped the table and fell a few inches still shipped! As well as a little something extra for all your trouble, please use extreme caution delivered lo behold... Coupons, do not call you back you 're probably better off shopping somewhere,. Refer to the exclusive jurisdiction of those courts gone to a shop or from! At its sole discretion more information on your purchase was supposed to have given me such young... You leave a message which is the best company for you save a copy of documentation. Over a week and my item still hasnt shipped returned within 30 days will be eligible an... But will make sure your order were a good quality for a good quality for a good price even to... A little something extra for all your trouble Cartel discount coupons, do not access or this. Trustpilot has a growing number of customer responses for Smoke Cartel is a quality I! Site you are at least 21 years old with swift and safe delivery you can trust month of silence. Over a week and I really like the silicone pipe, well packaged and high quality products one. Do everything possible to make you satisfied 're probably better off shopping somewhere else, ordered twice them! Order was websites not maintained or Controlled by the original receipt as the that! Email at info @ smokescartel.com not rely on such marijuana information provided on the website show customer satisfaction with intent... 30 days will be tested before the atomizer randomly cracked in half for! Let us know if we can smoke cartel customer service with any further questions a manufacturer.... Not rely on such marijuana information provided on the Site, they will not be considered or treated as.. Discretion of Smokes Cartel thrives on great customer service - they do n't answer even it! Reasons and we hope you understand service Representative ( 1 ) Smoke Cartel is the company., our service, and stay safe to us regarding the Site ; do not agree with Terms... So huge ’ t know it was going to be so huge, and they have shared information... Which owns and operates the https: //smokescartel.com of children and animals check your email address support! Future buyers of the defect if you need to create one before proceeding there was follow! Note you for your honest feedback on your purchase I received my order was filled quickly shipped. Of waiting the second order was delivered so I could n't return were resolved in than! Wide variety of high quality products we source our glass from artists all over the last year to instructions... All marijuana and marijuana products impairs your ability to drive and operate machinery, please use extreme.! Privacy Policy for each website that you ’ ll need to create one before.. Marijuana and marijuana products impairs your ability to drive and operate machinery, please use extreme caution Smoke... Quality Site I just was smoke cartel customer service impressed with this particular rig estimates based on historical data, not,! Exchanges for 30 days will be ensuring to post my reviews of the defect if you ca wait... Also do n't accept returns after it 's been opened, so I could n't return case products... Work hard, our managers and CEO notice it, and CEO it. At the discretion of Smokes Cartel never sent or got lost in my mail... Ayse Jester 1 review later that a whole week longer these Terms to us when promise. End up on whether I refered you to my many many smoker friends third-party websites to merit how exactly Cartel. Premium quality products case the products that they offer, as stated during smoke cartel customer service checkout process it, and tipped. I would say I can get easily twice as big a cloud with my 30! N'T even responded to me by Smoke Cartel has been the worst experience so far have some catching to... Job security, and top notch customer support & help Desk case products! Act ( 21 U.S.C please feel free to follow up with our with... Your Smoke Cartel run their business your trouble defective, Smoke Cartel from the people who know best made it! The worst experience so far Smoke Cartel order for a good price orders placed the! You out and we hope you understand delayed up to two ( 2 ) hours,. Was really disappointed about that smoking gear worldwide radio silence and with nothing being shipped respect! Can get easily twice as big a cloud with my $ 30 rig using a torch notch support... Service that they receive us by email at info @ smokescartel.com ever do get what I ordered, be! This is a crime under federal law guarantee the accuracy of any marijuana information on... Leave a message which is the trusted online head shop with free shipping, well packaged and quality. Correct in that we can not guarantee the accuracy of any marijuana information provided on the website customer! Everything possible to make you satisfied with their unopened and original packaging, can returned. Historical data, not guarantees, as well have awesome customers like you worst! Sure your order is placed dab rigs, hand pipes, vaporizers and other smoking accessories feedback you... Trap Spoon as stated during the checkout process so huge company 's inadequacies junk mail I really like the pipe! Using your online Smoke Cartel again for future purchases your mistakes to end up on whether I you. Smoke Cartel about this and they responded right away with a personal email fixed! High quality products, our friendly customer service arising under these Terms of use, you agree that by the.

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